Privacy Policy

1. Any personal information that you provide to us will be managed by us in accordance with our privacy policy as set out below.

2. We are strongly committed to respecting the privacy of all persons using our Website and mobile applications (Web Site/Apps) and the protection of any personally identifiable information which we may collect on our Web Site/Apps and/or use as part of our data collection process and/or which you may choose to share with us via telephone, email, or otherwise (Other Channels). 

3. We reserve the right to collect such personally identifiable information as name, address, telephone number, e-mail address, etc., as well as demographic, transactional, and profile data such as IP address, internet domain, or browser, referrer or user agent information, or other relevant information that we use as part of our data collection process on the Web Site/Apps or via the Other Channels, such as the use of cookies or certain other information you may provide to us, etc. (Personal Information) as set forth in this Privacy Policy. We hold all such Personal Information on secure servers and treat it as fully confidential.

4. By choosing to access our Website/Apps and/or communicating with us through the Other Channels, you are indicating your express consent and agreement to the collection, transfer, processing, use, and storage of all Personal Information we obtain from you in accordance with this privacy policy 

5. If you do not agree with any of our privacy policy terms (as set out at paragraphs 63 to 101, or have any questions, please contact us directly at hello@yoursvital.com, and we will be pleased to assist you with your concerns. By accessing or using the Web Site/Apps and/or communicating with us through the Other Channels, you grant us a non-exclusive, worldwide, royalty-free perpetual license to use your Personal Information for the purposes set forth herein.

6. We will not sell your Personal Information to third parties. We may, however, share selected customer information with the following third parties:

a. our group companies;

b. our franchisors;

c. companies such as payment service providers, warehousing service providers, and delivery companies for the purposes of processing your payment and managing your order, including delivery and returns;

d. concessions and cosmetics partners who are responsible for delivering their products directly to you or providing services, such as makeovers, in our stores;

e. purchasers and their advisors following a sale of all or part of our business, so that they can continue to provide services to you;

f. third party databases to which NAY LLC and/or one of our brands subscribes;

g. government bodies or other authorities if necessary to comply with regulations or law, or to assist with law enforcement, or to protect our property and other rights;

h. agencies who help us collate statistics about site traffic, sales, demographics, and other commercial information to enable us to tailor the Services we provide to you and other customers.

7. We will retain your Personal Information for as long as it is legally required, and to support the business purposes for which it was obtained - we will then dispose of it promptly and securely.

8. Depending on your country of residence, we may transfer your Personal Information both inside and outside the European Economic Area. When we transfer your Personal Information, we ensure a similar degree of protection is afforded to it by ensuring we only transfer it to countries that are deemed to provide an adequate level of protection for personal data and under contractual terms that provide appropriate data protection.

9. You have the following rights which you may exercise in relation to the Personal Information we process about you:

a. to access a copy of your Personal Information;

b. to require us to correct inaccurate Personal Information;

c. to require us to delete your Personal Information (to the extent we are permitted to do so under law);

d. to restrict our use of your Personal Information;

e. to object to our use of your Personal Information.

10. Where you wish to exercise any of these rights, you must first verify your identity to our satisfaction.

11. When using the social media login on our Website and mobile apps, we capture the following details:

a. First Name & Last Name: We capture the first & last names to display them under the profile section.

b. Profile Picture: Any image used as a profile picture is not stored on our servers and it will only be used as a customer display picture.

c. Email Address: Any email address used is captured to display under the profile section. We also use it to send through our optional promotional campaigns and/or assisting the customer in case of any queries they might have with the Web Sites/Apps.

d. Facebook/Google ID: The social media ID is captured to only identify that the user has logged into the Web Sites/Apps using their respective login(s). If a customer wishes to delete these details that we’ve captured, they can reach out to hello@yoursvital.com.

12. As part of our normal data collection process on our Web Sites/Apps, they may deposit "cookies" in your device to identify you and/or as a means of tracking the validity of sessions, as well as enhancing your browsing experience. Cookies are small pieces of data that a website automatically sends to your computer, tablet or mobile phone while you are viewing the website.

13. We use two types of cookies on our Web Site/Apps:

14. “Session” cookies, which are used to allow you to:

a. carry information from one page of our Web Site/Apps to another without having to re-enter information; and

b. access stored information when you are logged in to your online account.

15. “Persistent” cookies, which allow us to offer you tailored content on our Website by helping us to remember:

a. any personal information that you have provided on previous visits to our Web Site/Apps;

b. the number of visits that you have made to our Web Site/Apps; and

c. your preferences

16. Third parties are not able to identify customers using cookies.

17. We also reserve the right to use an outside advertising company to display ads on our Web Site/Apps. These ads may also contain cookies. While we may use cookies in other parts of our Web Site/Apps, cookies received with banner ads or from other third-party sources may be collected by any such third-party companies, and we do not have direct access to or control over such processes. No cookies used by us are stored permanently on your device. All cookies are automatically removed from your device either when you close your browser or your session times out.

18. By using our Web Site/Apps, you agree to the placing of cookies on your device. However, if you do not want to receive a cookie from our Web Site/Apps, you may set your browser to refuse cookies or to notify you when you receive a cookie (to find out how to do this, please consult your browser’s help section). If cookies aren’t enabled on your device, it may limit your enjoyment of the Web Site/Apps.

19. We store all Personal Information on a secure server and we seek to use procedures designed to protect Personal Information from accidental or unauthorized access, destruction, use, modification, or disclosure. We will seek to ensure that your Personal Information is kept confidential and secure in accordance with this privacy policy, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access, or other unlawful forms of processing are implemented. Although we will strive to take commercially reasonable security precautions regarding all Personal Information, visitors or users to the Web Sites/Apps acknowledge and agree that we do not control the transfer of information or data via the Web Sites/Apps or over any other electronic facilities or media.

20. Since we are constantly making changes and upgrades to our systems and Services to better serve you, we anticipate updating this privacy policy from time-to-time. Therefore, we reserve the right to revise or alter the content of this privacy policy in any manner and at any time, without notice. Your subsequent and/or continued use of the Web Sites/Apps and the Other Channels following a posting of changes to the privacy policy will constitute your acceptance of such changes.

21. YOU UNDERSTAND THAT NAY LLC GROUP DOES NOT PROVIDE ANY WARRANTY, GUARANTEE OR REPRESENTATION OF ANY KIND CONCERNING OUR ABILITY TO CONTROL, COLLECT, CORRECT, ACCESS, PROCESS, USE, STORE, PROTECT OR TRANSFER ANY PERSONAL INFORMATION OR CONCERNING THE EXISTENCE OR EFFECTIVENESS OF ANY SECURITY MEASURES UNDERTAKEN BY US. YOU AGREE THAT NAY LLC WILL NOT BE LIABLE FOR ANY CLAIMS, LOSSES, OR DAMAGES OF ANY KIND WHATSOEVER WHICH MAY RESULT FROM THE ACCESS, DISCLOSURE, USE OR MODIFICATION BY ANY PARTY NOT AUTHORISED OR AUTHORISED BY US, OR THE INTRODUCTION OF VIRUSES, WORMS, OR OTHER HARMFUL ELEMENTS INTO THE SYSTEM AND THEIR POSSIBLE EFFECTS ON YOUR PERSONAL INFORMATION.

Limitation of Liability

22. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL NAY LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE TO ANY PERSON FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE, COVER, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, REVENUE, SALES, GOODWILL, USE OF CONTENT, IMPACT ON BUSINESS, BUSINESS INTERRUPTION, LOSS OF ANTICIPATED SAVINGS, LOSS OF BUSINESS OPPORTUNITY) OR LIABILITY OF ANY NATURE HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, CONTRACT, TORT, WARRANTY, BREACH OF STATUTORY DUTY, NEGLIGENCE, OR ARISING OR RESULTING FROM THE COLLECTION, USE, TRANSFER, PROCESSING, OR STORAGE OF PERSONAL INFORMATION OBTAINED BY US RESULTING FROM YOUR ACCESS TO AND USE OF THE WEB SITE/APPS OR COLLECTED VIA THE OTHER CHANNELS, OR OTHERWISE, EVEN IF NAY LLC HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES OR COULD HAVE FORESEEN SUCH DAMAGES.

 

23. To the maximum extent permitted by applicable law, the aggregate liability of NAY LLC and its affiliates, officers, employees, agents, suppliers, and licensors, relating to the Services will be limited to an amount greater of one dollar or any amounts paid in cash by you to NAY LLC for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Indemnification

24. You agree to indemnify and hold NAY LLC and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to Website content, your use of the Website or Services, or any willful misconduct on your part.

No Waiver

25. If you breach these Terms and we take no immediate action, it does not mean that we waive our right to legal recourse, or that we are not entitled to assert our legal rights and remedies at a later time.

Survival

26. Each provision of these Terms shall be construed as applying separately and each shall survive even if, for any reason, one or more of the other provisions is held to be inapplicable or unenforceable in any circumstances.

Governing Law

27. Any matter that arises out of your use of the Website shall be governed by the laws of the United Arab Emirates.

Jurisdiction

28. You irrevocably, fully, and finally agree that any dispute arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

Contacting Us

29. If you have any questions, please get in touch with us via email at hello@yoursvital.com.

30. This document was last updated on 10^th of June, 2026.